Privacy Policy
More From Here Coaching & Consulting
Effective October 29, 2026
1. Who We Are
More From Here Coaching & Consulting is a coaching practice operated by Keandra Marion-Bell in Hayward, California. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, schedule services, purchase coaching, use our private Client Vault, or participate in coaching. Our signed Coaching Services Agreement provides additional confidentiality commitments for coaching clients.
2. Information We Collect
Depending on your relationship with us, we may collect:
  • Names, email addresses, telephone numbers, and communication preferences.
  • Scheduling details, session dates and durations, and appointment history.
  • Intake responses, accessibility and support preferences, client-defined goals, and brief coaching notes.
  • Purchases, payment amounts, payment status, receipts, and refund records.
  • Agreements, signatures, acknowledgments, and optional consent selections.
  • Website usage data such as IP address, device/browser information, page visits, and cookies generated by the website platform.
We do not require a diagnosis or detailed medical records for adult coaching.
3. How We Use Information
We use information to answer inquiries, provide information about services, deliver coaching, administer bookings and payments, provide appropriate Client Vault access, communicate service and scheduling information, preserve consent and contract records, maintain business and tax records, protect account security, respond to legitimate concerns, and comply with applicable law.
Coaching enrollment does not itself enroll a client in promotional newsletters or marketing campaigns.
4. Platforms and Payment Processing
Our website, contact management, forms, scheduling, Client Vault, administrative communications, and available integrated video features are hosted or supported through AttractWell.
Coaching sessions are conducted through Zoom, using either Zoom integrated within AttractWell or a standalone Zoom account or meeting link, as appropriate to the session.
Payments for coaching services are processed by Stripe through AttractWell when the checkout integration is active. Stripe processes payment details according to its own privacy terms; we maintain transaction information needed for business records, receipts, and refunds.
Our business email provider and other providers supporting these functions may process limited information necessary to deliver their services. We do not need to store a client's full payment card number to administer coaching.
5. Coaching Confidentiality
Coaching conversations and coaching-related information are treated as confidential within the boundaries explained in the Coaching Services Agreement.
We do not voluntarily share identifiable session details with relatives, employers, sponsors, or other professionals solely because they referred or paid for coaching.
Disclosures may be made with the client's specific authorization, when required or permitted by applicable law, or when needed to address a serious safety concern. Coaching confidentiality is not an absolute legal privilege.
6. Coaching Notes and Administrative Records
We may keep concise, factual coaching notes to support continuity, such as a client's chosen session focus, identified insights, agreed actions, or accessibility preferences.
We do not routinely create detailed clinical-style records.
Administrative records of attendance, session dates, durations, purchases, and payments are maintained separately as needed for business administration. We limit collection and access to what is reasonably necessary for these purposes.
7. ICF Coaching-Experience Logging
Keandra Marion-Bell is pursuing a credential with the International Coaching Federation (ICF).
Routine administrative session tracking is not the same as identifiable ICF coaching-experience logging.
The client's name, contact information, coaching relationship dates, and paid or pro bono hours are included in an identifiable ICF coaching-experience log only after the client's separate, voluntary authorization.
The experience log does not contain coaching conversations, notes, recordings, or transcripts. Clients may decline without losing ordinary coaching services.
The complete explanation and signed authorization appear in the Coaching Services Agreement; any additional Vault selection is recorded and reconciled with that signed authorization.
8. Recordings, Transcription, and AI
Sessions are not routinely recorded, transcribed, or automatically summarized by AI.
Any proposed recording, identifiable transcript, or AI-assisted processing of confidential coaching material would require separate advance information and appropriate affirmative permission.
Acceptance of this public Privacy Policy does not constitute that permission.
9. Communications
We use email and, for those who have appropriately opted in, automated text messages for administrative updates such as Vault access, appointments, changes, and reminders.
Direct coaching conversations by text message are not offered at launch.
The private Client Vault is the preferred space for sensitive coaching information and resources.
Ordinary email and text messaging are not secure emergency channels, and messages are not continuously monitored. Marketing messages, if offered, will include applicable consent and opt-out options.
10. Sharing and Service Providers
We share personal information only as reasonably needed with providers operating the website, payments, communications, scheduling, or meeting functions; when a client gives appropriate permission; or as permitted or required by law.
We do not sell or rent confidential coaching records or authorize their use for unrelated marketing.
Providers may process limited technical and transaction information under their own policies. Links to provider privacy notices are available below.
11. Cookies, Analytics, and Browser Controls
AttractWell uses session, preference, and security cookies and can collect visitor activity and technical usage data to operate and improve the service.
The platform also allows website operators to add optional third-party analytics or advertising code. Any such optional tools may have their own cookies and tracking practices; their use is not necessary for receiving coaching.
Browser settings can be used to restrict cookies, although this may affect sign-in or Client Vault functions.
A browser's legacy "Do Not Track" setting may not disable all AttractWell cookies or analytics; we do not promise that it will.
We will review optional site-level tracking settings and update this policy if additional advertising or analytics tools are enabled. Where law requires an additional notice, consent, or opt-out, we will provide it.
12. Security
We use reasonable organizational and technical safeguards and restrict access to coaching records and sensitive documents as appropriate.
However, no online system, email, or electronic storage method can be guaranteed completely secure.
Clients should protect their Vault credentials and use private devices and locations for sensitive conversations when practical.
13. Records Retention
Our practice retention schedule is:
  • Private coaching session notes: Generally up to two years after the last coaching session.
  • Signed agreements, related schedules, and consent records: Generally seven years after the coaching relationship ends.
  • Payment, receipt, and business tax records: Generally seven years after the relevant transaction or reporting year.
  • ICF experience-log supporting records: Generally seven years after the last credentialing use.
These are practice policies, not deadlines mandated by ICF.
Records may be retained longer when required by applicable law or when necessary for a dispute, audit, legal hold, or other lawful obligation, and are securely deleted or disposed of when no longer needed.
Providers may separately retain information under their own lawful retention schedules.
14. Your Choices and Requests
You can request access to, correction of, or deletion of personal information we control, subject to identity verification, applicable legal obligations, and records that must be retained.
You can also ask about changing communication preferences or withdrawing optional consents.
Withdrawal does not automatically invalidate a use lawfully completed before the withdrawal, and some records may need to remain for legal or accounting purposes.
15. Children and External Links
Our current individual coaching services are intended for adults 18 and older. We do not knowingly collect children's personal information through our adult enrollment process.
External links may lead to third-party services with separate privacy practices, which we do not control.
16. Updates and Contact
We may update this Privacy Policy if our services, technology, legal obligations, or data practices change, and will revise the posted effective date.
Privacy inquiries may be sent to:
More From Here Coaching & Consulting
Attn: Keandra Marion-Bell
Hayward, California 94544
hello@morefromherecoaching.com
(510) 470-9982
This city and ZIP code are our public location, not a mailing street address.
Third-party privacy policies: